Shipping policy

SHIPPING POLICY

Last Updated: March 23, 2025

1. PROCESSING TIME
- Standard production lead time is 2 weeks from order confirmation
- All orders are custom-made to your specifications
- Rush orders available for an additional $50 fee
- Production timeline begins after payment confirmation

2. DOMESTIC SHIPPING (United States)
2.1 Shipping Method
- Standard shipping via USPS Priority Mail
- Tracking number provided for all orders
- Estimated delivery: 2-3 business days after production completion

2.2 Shipping Costs
- Shipping rates calculated at checkout based on weight and destination
- Free shipping offers will be announced through our mailing list when available

3. INTERNATIONAL SHIPPING
3.1 General Information
- International shipping available
- All international orders processed through Easyship.com
- Delivery times vary by destination
- Tracking provided for all international shipments

3.2 Customer Responsibility
- Import duties, taxes, and customs fees are the responsibility of the recipient
- Please check your country's import regulations before ordering
- We are not responsible for delays due to customs processing

4. ORDER TRACKING
- Tracking information emailed once order ships
- Track your order through our website or USPS tracking system
- Contact us if tracking information isn't received within 48 hours of shipping notification

5. SHIPPING DELAYS
5.1 Potential Delays
- Severe weather may affect delivery times
- Holiday seasons may experience longer processing times
- International shipping may face customs delays

5.2 Communication
- Significant delays will be communicated via email
- Join our mailing list for important shipping updates
- Customer service available for shipping inquiries through our website contact form

6. SHIPPING ADDRESS
- Customer responsible for providing accurate shipping information
- Address changes must be requested before order ships
- Additional charges may apply for returned packages due to incorrect addresses

7. DAMAGED OR LOST PACKAGES
7.1 Domestic Orders
- Claims must be filed within 48 hours of delivery
- Photo documentation required for damaged items
- Lost package claims processed after 15 business days from shipping date

7.2 International Orders
- Claims must be filed within 72 hours of delivery
- Lost package claims processed after 30 business days from shipping date
- Proof of damage required for all claims

8. RETURN SHIPPING
- Return shipping costs are the customer's responsibility
- Returns must be properly packaged to prevent damage
- Return shipping address will be provided upon approval

9. SPECIAL CIRCUMSTANCES
9.1 Rush Orders
- $50 rush fee applies
- Expedited processing and shipping
- Subject to current production capacity

9.2 Bulk Orders
- Special shipping arrangements available for bulk orders
- Contact us for custom shipping quotes on large orders

10. CONTACT US
For shipping-related questions or concerns:
- Use our website contact form
- Include your order number in all correspondence
- Response within 1-2 business days

This shipping policy is subject to change without notice. Updates will be posted on our website and communicated through our mailing list.

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